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RETURNS AND REFUNDS
Offices open Monday to Friday from 09.00 to 12.30 and 15.30 to 18.00
If for some reason you are not satisfied with your purchase on ilcortileshop.com, you can return one or more products purchased within and not later than 14 days from the date of delivery.
Il Cortile Srl reserves the right to refuse returns if communicated, sent or shipped after the indicated days or if the products are not intact.
All items are checked before being shipped. They are provided with a tag, with which they must be returned: it is therefore advisable not to remove it until you are sure of the correct fit of the item.
Items returned with damage, dirt stains or any obvious changes, will be rejected and shipped back to the customer, who will be charged the normal shipping costs (cash on delivery).
In case of receipt of defective or faulty goods, immediately write an email to customerservice@ilcortileshop.com. The replacement of an item of the same size and color is possible depending on availability in our warehouse, with free shipping. If the item cannot be replaced, we will start the normal refund procedures.
To make a return, first write an email to customerservice@ilcortileshop.com stating order reference number, item code, date of order receipt and reasons for return. Once verified that the causes are in accordance with our conditions of sale, you will receive via email the DHL/FEDEX labels, with attached instructions for requesting a pickup at home , this pickup must be made no later than 14 days from the date of delivery, use the same box sent by ilcortileshop.com for the shipment of 'order by pasting the return label that you will have printed from the email received.
It is not necessary to return an entire order, but also only part of it.
After our staff has received the return and checked the integrity of the products, we will carry out the refund procedure, of which you will be informed by email. The conclusion of this procedure will take place within 14 working days from the date of receipt of the return crediting the amount using the same method of payment of the purchase made by the customer.
In case of cancellation of the order, the refund will be made within 7 working days.
In case of return of an order paid by cash on delivery, the refund will be made by bank transfer. You will receive an email when the practice of reimbursement will be initiated.
From Italy the return has a cost to the customer of € 9.00
In other countries, the cost of return is borne by the customer.
EUROPE
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ASIA
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CENTRAL & SOUTH AMERICA
STATE | EURO |
Argentina French Guiana Uruguay Falkland Islands Venezuela Chile South Georgia and the South Sandwich Islands Suriname Paraguay Bolivia Colombia Guyana Peru Ecuador Brazil Bonaire Curao Saint Eustace | 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 |
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NORTH AMERICA
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STATE | EURO |
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